Dear valued customer,
We hope that you and your loved ones are in excellent health despite the National State of Emergency caused by the Coronavirus. Continuing into 2021, we look forward to providing you with exceptional service and the industry’s most innovative products, even in challenging times.
We are currently experiencing high demand due to the public’s need for water products in light of the National State of Emergency caused by the Coronavirus. In order to meet demands, we are hiring new staff, obtaining more trucks and warehouse space, and our employees are working overtime.
We are working hard to keep current customers stocked with inventory. In order to ensure products, remain available for all customers, we are taking measures that are forcing us to limit supplies per customer. We will ensure that the distribution and delivery of your order in the shortest lead time possible and to supply as much product as possible.
We are closely monitoring developments regarding Coronavirus and are following strict guidelines to ensure public health is never compromised along with attempting to ensure each home has enough bottles in the case of an emergency.
We appreciate your understanding and continue to value your business. If you have any questions or wish to discuss any of the information provided above, please reach out to your designated sales representative or feel free to call our customer service line at (800) 781-1680 to speak to our specialists.
DTW USA, Inc.
1-800-781-1680768 Turnbull Canyon Road
City of Industry, CA 91745